Data Protection Agreement

Isochronic Data Processing Addendum

This Data Processing Addendum (“DPA”) sets forth the terms and conditions governing the Processing of Customer Personal Data. This DPA is incorporated into and forms a part of the written agreement between Isochronic, Inc. and Customer that expressly incorporates this DPA, whether a Design Partner Agreement or a Master Services Agreement (the “Agreement”). Except as modified below, the terms of the Agreement shall remain in full force and effect.

1. Interpretation

In this DPA (including the explanatory notes above) the following terms shall have the meanings set out in this Section 1, unless expressly stated otherwise:

1. “Applicable Data Protection Laws” means the privacy, data protection and data security laws and binding regulations of any jurisdiction directly applicable to Isochronic’s Processing of Customer Personal Data under the Agreement (including, as applicable, GDPR and State Privacy Laws).

2. “Controller” means the entity that, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.

3. “Customer” means the person or entity that has entered into the Agreement with Isochronic.

4. “Data Subject” means the identified or identifiable natural person to whom Customer Personal Data relates.

5. “Data Subject Request” means the exercise by a Data Subject of its rights conferred under and in accordance with Applicable Data Protection Laws with respect to Customer Personal Data.

6. “Customer Personal Data” means any Personal Data Processed by Isochronic or its Sub‑Processor as a Processor or Sub-Processor, respectively, on behalf of Customer to perform the Services under the Agreement.

7. “GDPR” means, as and where applicable to Processing concerned: (i) the General Data Protection Regulation (Regulation (EU) 2016/679) (“EU GDPR”); (ii) the EU GDPR as it forms part of UK law (as amended from time to time) (“UK GDPR”); and/or (iii) related national legislation.

8. “Personal Data” means “personal data,” “personal information,” “personally identifiable information” or similar term defined in Applicable Data Protection Laws.

9. “Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Personal Data in Isochronic’s possession, custody or control. For clarity, Personal Data Breach does not include unsuccessful attempts or activities that do not compromise the security of Customer Personal Data.

10. “Personnel” means a person’s employees, agents, consultants, contractors or other workers.

11. “Process” (and inflections thereof) means any operation or set of operations performed on Customer Personal Data or on sets of Customer Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

12. “Processor” means the entity that Processes Personal Data on behalf of the Controller, including, as applicable, a “service provider” as that term may be defined by Applicable Data Protection Laws.

13. “Restricted Transfer” means the transfer of Customer Personal Data to any person located in: (i) in the context of the EU GDPR, any country or territory outside the EEA which does not benefit from an adequacy decision from the European Commission (an “EEA Restricted Transfer”); and (ii) in the context of the UK GDPR, any country or territory outside the UK, which does not benefit from an adequacy decision from the UK Government (a “UK Restricted Transfer”), which would be prohibited without a legal basis under Chapter V of the GDPR.

14. “SCCs” means the standard contractual clauses approved by the European Commission pursuant to implementing Decision (EU) 2021/914.

15. “Services” means the Platform, Program, and any other services provided by Isochronic to Customer under the Agreement, including any applicable order form or statement of work.

16. “State Privacy Laws” means, collectively, the comprehensive state-specific data privacy laws and their binding rules or regulations, including without limitation the California Consumer Privacy Act of 2018 (“CCPA”), in each case only if and to the extent applicable to Isochronic’s Processing of Customer Personal Data under the Agreement.

17. “Sub-Processor” means any third party appointed by or on behalf of Isochronic to Process Customer Personal Data.

18. “Supervisory Authority” means any governmental or regulatory body with competent authority to enforce any Applicable Data Protection Laws, including: (i) in the context of the EEA and the EU GDPR, a “supervisory authority” within the meaning given to that term in the EU GDPR; and (ii) in the context of the UK and the UK GDPR, the UK Information Commissioner’s Office.

19. “UK Transfer Addendum” means the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with section 119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18 of the UK Mandatory Clauses included in Part 2 thereof (the “UK Mandatory Clauses”).

1. Unless otherwise defined in this DPA, all capitalized terms in this DPA shall have the meaning given to them in the Agreement.

2. Application of This Data Processing Addendum

1. This DPA applies only if and to the extent Applicable Data Protection Laws govern Isochronic’s Processing of Customer Personal Data in performance of the Service(s) as a ‘processor’, ‘service provider’ or similar role defined under Applicable Data Protection Laws. Accordingly, this DPA does not apply to Isochronic’s Processing of any Personal Data for its own business/Customer relationship administration purposes, its own marketing or service analytics, its own information and systems security purposes supporting the operation of the Services, nor its own legal, regulatory or compliance purposes.

2. Annex 2 (European Annex) applies only if and to the extent Isochronic’s Processing of Customer Personal Data under the Agreement is subject to the GDPR.

3. Annex 3 (State Privacy Laws Annex) applies only if and to the extent Isochronic’s Processing of Customer Personal Data on behalf of Customer under the Agreement is subject to the State Privacy Laws.

4. Section 9 of this DPA applies to Isochronic’s Processing of Customer Personal Data to the extent required under Applicable Data Protection Laws for contracts with Processors, and in such cases, only with respect to Processing of Customer Personal Data subject to such laws.

3. Processing of Customer Personal Data

1. The Parties acknowledge and agree to the details of Isochronic’s Processing of Customer Personal Data (including the respective roles of the Parties relating to such Processing) are as described in Annex 1 (Data Processing Details) to the DPA.

2. Isochronic shall not Process Customer Personal Data other than: (a) on Customer’s instructions; or (b) as required by applicable laws provided that, in such circumstances, Isochronic shall inform Customer in advance of the relevant legal requirement requiring such Processing if and to the extent Isochronic is: (i) required to do so by Applicable Data Protection Laws; and (ii) permitted to do so in the circumstances. Customer instructs Isochronic to Process Customer Personal Data to provide the Services to Customer and in accordance with the Agreement. The Agreement is a complete expression of such instructions, and Customer’s additional instructions will be binding on Isochronic only pursuant to any written amendment to this DPA signed by both Parties. Where required by Applicable Data Protection Laws, if Isochronic receives an instruction from Customer that, in its reasonable opinion, infringes Applicable Data Protection Laws, Isochronic shall notify Customer.

3. Isochronic shall not use data submitted to the Services by or on behalf of Customer, including Customer Personal Data, to train or fine-tune artificial intelligence or machine learning models.

4. Isochronic Personnel

Isochronic shall take commercially reasonable steps designed to ascertain the reliability of any Isochronic Personnel who Process Customer Personal Data, and shall enter into written confidentiality agreements with all Isochronic Personnel who Process Customer Personal Data that are not subject to professional or statutory obligations of confidentiality.

5. Security

1. Isochronic shall implement and maintain technical and organizational measures in relation to Customer Personal Data designed to protect Customer Personal Data against Personal Data Breaches as described in Annex 4 (Security Measures) (the “Security Measures”).

2. Isochronic may update the Security Measures from time to time, so long as the updated measures do not materially decrease the overall protection of Customer Personal Data.

6. Data Subject Rights

1. Taking into account the nature of the Processing of Customer Personal Data, Isochronic shall provide Customer with such assistance as may be reasonably necessary and technically feasible to assist Customer in fulfilling its obligations to respond to Data Subject Requests. If Isochronic receives a Data Subject Request, Customer will be responsible for responding to any such request.

2. Isochronic shall: (a) promptly notify Customer if it receives a Data Subject Request; and (b) not respond to any Data Subject Request, other than to advise the Data Subject to submit the request to Customer, except as required of Isochronic by Applicable Data Protection Laws.

7. Personal Data Breach

1. Isochronic shall notify Customer without undue delay upon Isochronic’s confirmation of a Personal Data Breach affecting Customer Personal Data. Isochronic shall provide Customer with information (to the extent known to Isochronic at the time) to allow Customer to meet its obligations under the Applicable Data Protection Laws to report the Personal Data Breach. Isochronic’s notification of or response to a Personal Data Breach shall not be construed as Isochronic’s acknowledgement of any fault or liability with respect to the Personal Data Breach.

2. Customer is solely responsible for complying with notification laws applicable to Customer and fulfilling any third-party notification obligations related to any Personal Data Breaches.

3. If Customer determines that a Personal Data Breach must be notified to any Supervisory Authority, any Data Subject(s), the public or others under Applicable Data Protection Laws, to the extent such notice directly or indirectly refers to or identifies Isochronic, where permitted by applicable laws, Customer agrees to: (a) notify Isochronic in advance; and (b) in good faith, consult with Isochronic and consider any clarifications or corrections Isochronic may reasonably recommend or request to any such notification, which: (i) relate to Isochronic’s involvement in or relevance to such Personal Data Breach; and (ii) are consistent with applicable laws.

8. Sub-Processing

1. Customer generally authorizes Isochronic to appoint Sub-Processors in accordance with this Section 8. Without limitation, Customer authorizes Isochronic’s engagement of the Sub-Processors listed on the Sub-Processor List as of the effective date of the Agreement, as may be updated by Isochronic from time to time in accordance with this Section 8 (the “Sub-Processor List”). The Sub-Processor List states possible processing locations across deployments; it does not expand any production hosting region or geographic restriction specified in the Agreement or applicable order form. Any Restricted Transfers are governed by Annex 2.

2. Information about Sub-Processors, including their functions and locations, is available at isochronic.ai/subprocessors.

3. Isochronic shall give Customer prior written notice of the appointment of any proposed Sub-Processor after the effective date of the Agreement, including reasonable details of the Processing to be undertaken by the Sub‑Processor. If, within fourteen (14) days of receipt of that notice, Customer notifies Isochronic in writing of any objections (on reasonable grounds) to the proposed appointment: (a) Isochronic shall use reasonable efforts to make available a commercially reasonable change in the provision of the Services, which avoids the use of that proposed Sub-Processor; and (b) where: (i) such a change cannot be made within fourteen (14) days from Isochronic’s receipt of Customer’s notice; (ii) no commercially reasonable change is available; and/or (iii) Customer declines to bear the cost of the proposed change, then Customer may terminate the Agreement by written notice to Isochronic as its sole and exclusive remedy.

4. If Customer does not object to Isochronic’s appointment of a Sub-Processor during the objection period referred to in Section 8.3, Customer shall be deemed to have approved the engagement and ongoing use of that Sub-Processor.

5. With respect to each Sub-Processor, Isochronic shall maintain a written contract between Isochronic and the Sub-Processor that includes terms which offer at least an equivalent level of protection for Customer Personal Data as those set out in this DPA (including the Security Measures). Isochronic shall remain liable for any breach of this DPA caused by a Sub-Processor.

9. Audits

1. Isochronic shall make available to Customer on request, such information as Isochronic (acting reasonably) considers appropriate in the circumstances to demonstrate its compliance with this DPA.

2. Subject to Sections 9.3 to 9.6, in the event that Customer (acting reasonably) is able to provide documentary evidence that the information made available by Isochronic pursuant to Section 9.1 is not sufficient in the circumstances to demonstrate Isochronic’s compliance with this DPA, Isochronic shall allow for and contribute to audits, including on‑premise inspections, by Customer or an auditor mandated by Customer in relation to the Processing of Customer Personal Data by Isochronic.

3. Customer shall give Isochronic reasonable notice of any audit or inspection to be conducted under Section 9.2 (which shall in no event be less than fourteen (14) days’ notice) and shall use its best efforts (and ensure that each of its mandated auditors uses its best efforts) to avoid causing any destruction, damage, injury or disruption to Isochronic’s premises, equipment, Personnel, data, and business (including any interference with the confidentiality or security of the data of Isochronic’s other Customers or the availability of Isochronic’s services to such other Customers).

4. Prior to conducting any audit, Customer must submit a detailed proposed audit plan providing for the confidential treatment of all information exchanged in connection with the audit and any reports regarding the results or findings thereof. The proposed audit plan must describe the proposed scope, duration, and start date of the audit. Isochronic will review the proposed audit plan and provide Customer with any feedback, concerns or questions (for example, any request for information that could compromise Isochronic security, privacy, employment or other relevant policies). Isochronic will work cooperatively with Customer to agree on a final audit plan.

5. If the controls or measures to be assessed in the requested audit are assessed in a SOC 2 Type 2, ISO, NIST or similar audit report performed by a qualified third-party auditor within twelve (12) months of Customer’s audit request (“Audit Report”) and Isochronic has confirmed in writing that there have been no known material changes in the controls audited and covered by such Audit Report(s), Customer agrees to accept provision of such Audit Report(s) in lieu of requesting an audit of such controls or measures. Isochronic shall provide copies of any such Audit Reports to Customer upon request; provided that they shall constitute the confidential information of Isochronic, which Customer shall use only for the purposes of confirming compliance with the requirements of this DPA or meeting Customer’s obligations under Applicable Data Protection Laws.

6. Isochronic need not give access to its premises for the purposes of such an audit or inspection: (a) where an Audit Report is accepted in lieu of such controls or measures in accordance with Section 9.5; (b) to any individual unless they produce reasonable evidence of their identity; (c) to any auditor whom Isochronic has not approved in advance (acting reasonably); (d) to any individual who has not entered into a non-disclosure agreement with Isochronic on terms acceptable to Isochronic; (e) outside normal business hours at those premises; or (f) on more than one occasion in any calendar year during the term of the Agreement, except for any audits or inspections which Customer is required to carry out under the GDPR or by a Supervisory Authority. Nothing in this DPA shall require Isochronic to furnish more information about its Sub-Processors in connection with such audits than such Sub-Processors make generally available to their Customers. Nothing in this Section 9 shall be construed to obligate Isochronic to breach any duty of confidentiality.

10. Return and Deletion

1. Upon expiration or earlier termination of the Agreement, Isochronic shall return and/or delete all Customer Personal Data in Isochronic’s care, custody or control in accordance with Customer’s instructions as to the post-termination return and deletion of Customer Personal Data expressed in the Agreement. To the extent that deletion of any Customer Personal Data contained in any back-ups maintained by or on behalf of Isochronic is not technically feasible within the timeframe set out in Customer’s instructions, Isochronic shall (a) securely delete such Customer Personal Data in accordance with any relevant scheduled back-up deletion routines (e.g., those contained within Isochronic’s relevant business continuity and disaster recovery procedures); and (b) pending such deletion, put such Customer Personal Data beyond use.

2. Notwithstanding the foregoing, Isochronic may retain Customer Personal Data where required by applicable laws, provided that Isochronic shall (a) maintain the confidentiality of all such Customer Personal Data and (b) Process the Customer Personal Data only as necessary for the purpose(s) and duration specified in the applicable law requiring such retention.

11. Customer’s Responsibilities

1. Customer agrees that, without limiting Isochronic’s obligations under Section 5 (Security), Customer is solely responsible for its use of the Services, including (a) making appropriate use of the Services to maintain a level of security appropriate to the risk in respect of the Customer Personal Data; (b) securing the account authentication credentials, systems and devices Customer uses to access the Services; (c) securing Customer’s systems and devices that Isochronic uses to provide the Services; and (d) backing up Customer Personal Data.

2. Customer shall ensure: (a) that there is, and will be throughout the term of the Agreement, a valid legal basis for the Processing by Isochronic of Customer Personal Data in accordance with this DPA and the Agreement (including, any and all instructions issued by Customer from time to time in respect of such Processing) where required by Applicable Data Protection Laws; (b) that all Data Subjects have (i) been presented with all required notices and statements; and (ii) provided all required consents, in each case (i) and (ii) relating to the Processing by Isochronic of Customer Personal Data; and (c) it does not use, and does not permit any other person to use, the Services to make decisions about Data Subjects that are based solely on automated processing (i.e., without appropriate human input, oversight and review) which would, or may reasonably be expected to, produce legal effects concerning, or otherwise similarly significantly affect, Data Subjects.

3. Customer agrees that the Services, the Security Measures, and Isochronic’s commitments under this DPA are adequate to meet Customer’s needs, including with respect to any security obligations of Customer under Applicable Data Protection Laws, and provide a level of security appropriate to the risk in respect of the Customer Personal Data.

4. Customer is responsible for identifying and providing any terms or transfer mechanisms required under Applicable Data Protection Law in order to effectuate transfers of Customer Personal Data originating in jurisdictions not covered by this DPA.

5. Except to the extent prohibited by Applicable Data Protection Laws, Customer shall compensate Isochronic at Isochronic’s then-current professional services rates for, and reimburse any costs reasonably incurred by Isochronic in the course of providing, cooperation, information, or assistance requested by Customer in respect of this DPA (including pursuant to Sections 6, 7 and 9 of this DPA and Paragraph 1 of Annex 2 (European Annex)), beyond providing self-service features included as part of the Service.

12. Miscellaneous

1. Isochronic may on notice vary this DPA to the extent that (acting reasonably) it considers necessary to address the requirements of Applicable Data Protection Laws from time to time (including to apply a new transfer mechanism, which complies with relevant requirements of the GDPR, to replace the SCCs should it see fit).

2. This DPA shall be incorporated into and form part of the Agreement with effect on and from the Effective Date.

3. In the event of any conflict or inconsistency between: (a) this DPA and the Agreement, this DPA shall prevail; or (b) any SCCs entered into pursuant to Paragraph 2 of Annex 2 (European Annex) and this DPA and/or the Agreement, the SCCs shall prevail in respect of the Restricted Transfer to which they apply.

Annex 1

Data Processing Details

ISOCHRONIC / ‘DATA IMPORTER’ DETAILS

Annex 2

European Annex

1. Data Protection Impact Assessment and Prior Consultation

Taking into account the nature of the Processing and the information available to it, Isochronic shall provide reasonable assistance to Customer, at Customer’s cost, with any data protection impact assessments and prior consultations with Supervisory Authorities which Customer reasonably considers to be required of it by Article 35 or Article 36 of the GDPR, in each case solely in relation to Processing of Customer Personal Data by Isochronic.

2. Restricted Transfers

1. Entry into Transfer Mechanisms

1. EEA Restricted Transfers. To the extent that any Processing of Customer Personal Data under this DPA involves an EEA Restricted Transfer from Customer to Isochronic, the Parties shall comply with their respective obligations set out in the SCCs, which are hereby deemed to be (i) populated in accordance with Section 2.2 of this Annex 2 (European Annex); and (ii) entered into by the Parties and incorporated by reference into this DPA.

2. UK Restricted Transfers. To the extent that any Processing of Customer Personal Data under this DPA involves a UK Restricted Transfer from Customer to Isochronic, the Parties shall comply with their respective obligations set out in the SCCs, which are hereby deemed to be: (i) varied to address the requirements of the UK GDPR in accordance with the UK Transfer Addendum and populated in accordance with Sections 2.2 and 2.3 of this Annex 2 (European Annex); and (ii) entered into by the Parties and incorporated by reference into this DPA.

2. Population of SCCs

1. Signature of SCCs. Where the SCCs apply in accordance with Paragraph 2.1(a) and/or Paragraph 2.1(b) of this Annex 2 (European Annex), each of the Parties is hereby deemed to have signed the SCCs at the relevant signature block in Annex I to the Appendix to the SCCs.

2. Modules of SCCs. As and where relevant: Module Two of the SCCs applies to any EEA Restricted Transfer involving Processing of Personal Data in respect of which Customer is a controller in its own right; and/or Module Three of the SCCs applies to any EEA Restricted Transfer involving Processing of Personal Data in respect of which Customer is a processor.

3. Population of body of SCCs. As and where applicable to the relevant Module and the Clauses thereof: (i) in Clause 7: the ‘Docking Clause’ is not used; (ii) in Clause 9: ‘Option 2: General Written Authorizations’ applies, and the minimum time period for advance notice of the addition or replacement of Sub-Processors shall be the advance notice period set out in Section 8.3 of the DPA; (iii) in Clause 11: the optional language is not used; (iv) in Clause 13: all square brackets are removed and all text therein is retained; (v) in Clause 17: ‘OPTION 1’ applies, and the Parties agree that the SCCs shall be governed by the law of Ireland in relation to any EEA Restricted Transfer; and (vi) in Clause 18(b): the Parties agree that any dispute arising from the SCCs in relation to any EEA Restricted Transfer shall be resolved by the courts of Ireland.

4. Population of Appendix to SCCs. Annex I to the Appendix to the SCCs is populated with the corresponding information detailed in Annex 1 (Data Processing Details) to the DPA, with: Customer being ‘data exporter’; and Isochronic being ‘data importer’, and Part C to that Annex I is populated with: the competent Supervisory Authority shall be determined as follows: (i) where Customer is established in an EU Member State: the competent Supervisory Authority shall be the Supervisory Authority of that EU Member State in which Customer is established; and (ii) where Customer is not established in an EU Member State, Article 3(2) of the GDPR applies and Customer has appointed an EEA Representative under Article 27 of the GDPR: the competent Supervisory Authority shall be the Supervisory Authority of the EU Member State in which Customer’s EEA Representative relevant to the Processing hereunder is based (from time-to-time), which Customer shall notify to Isochronic in writing – Customer agrees that it is solely responsible for making such notification and its accuracy. Annex II shall be populated with reference to the information contained in or determined by Section 5 of the DPA and Annex 4 (Security Measures).

3. UK Restricted Transfers

1. UK Transfer Addendum. Where relevant in accordance with Section 2.1(b) of this Annex 2 (European Annex), the SCCs apply to any UK Restricted Transfers as varied by the UK Transfer Addendum in the following manner: (i) ‘Part 1 to the UK Transfer Addendum’: (A) the Parties agree: Tables 1, 2 and 3 to the UK Transfer Addendum are deemed populated with the corresponding details set out in Annex 1 (Data Processing Details) to the DPA and Section 2.2 of this Annex 2 (European Annex); and (B) Table 4 to the UK Transfer Addendum is completed with ‘Data Importer’ only; and (ii) ‘Part 2 to the UK Transfer Addendum’: the Parties agree to be bound by the UK Mandatory Clauses of the UK Transfer Addendum and that the SCCs shall apply to any UK Restricted Transfers as varied in accordance with those Mandatory Clauses.

2. Interpretation. As permitted by section 17 of the UK Mandatory Clauses, the Parties agree to the presentation of the information required by ‘Part 1: Tables’ of the UK Transfer Addendum in the manner determined by 2.3(a) of this Annex 2 (European Annex); provided that the Parties further agree that nothing in the manner of that presentation shall operate or be construed so as to reduce the Appropriate Safeguards (as defined in section 3 of the UK Mandatory Clauses). In relation to any UK Restricted Transfer to which they apply, where the context permits and requires, any reference in the DPA to the SCCs, shall be read as a reference to those SCCs as varied in the manner set out in this Section 2.3 of this Annex 2 (European Annex).

4. Operational Clarifications

1. When complying with its transparency obligations under Clause 8.3 of the SCCs, Customer agrees that it shall not provide or otherwise make available, and shall take all appropriate steps to protect Isochronic’s and its licensors’ trade secrets, business secrets, confidential information and/or other commercially sensitive information.

2. Where applicable, for the purposes of Clause 10(a) of Module Three of the SCCs, Customer acknowledges and agrees that there are no circumstances in which it would be appropriate for Isochronic to notify any third-party controller of any Data Subject Request and that any such notification shall be the sole responsibility of Customer.

3. For the purposes of Clause 15.1(a) of the SCCs, except to the extent prohibited by applicable law and/or the relevant public authority, as between the Parties, Customer agrees that it shall be solely responsible for making any notifications to relevant Data Subject(s) if and as required.

4. The terms and conditions of Section 8 of the DPA apply in relation to Isochronic’s appointment and use of Sub-Processors under the SCCs. Any approval by Customer of Isochronic’s appointment of a Sub-Processor that is given expressly or deemed given pursuant to that Section 8 constitutes Customer’s documented instructions to effect disclosures and onward transfers to any relevant Sub-Processors if and as required under Clause 8.8 of the SCCs.

5. The audits described in Clauses 8.9(c) and 8.9(d) of the SCCs shall be subject to any relevant terms and conditions detailed in Section 9 of the DPA.

6. Certification of deletion of Personal Data as described in Clauses 8.5 and 16(d) of the SCCs shall be provided only upon Customer’s written request.

7. In respect of any given Restricted Transfer, if requested of Customer by a Supervisory Authority, Data Subject or further Controller (where applicable) – on specific written request; accompanied by suitable supporting evidence of the relevant request), Isochronic shall provide Customer with an executed version of the relevant set(s) of SCCs responsive to the request made of Customer (amended and populated in accordance with relevant provisions of this DPA in respect of the relevant Restricted Transfer) for countersignature by Customer, onward provision to the relevant requestor and/or storage to evidence Customer’s compliance with Applicable Data Protection Laws.

Annex 3

State Privacy Laws Annex

1. In this Annex 3, the terms “business,” “business purpose,” “commercial purpose,” “consumer,” “sell,” “share,” and “service provider” shall have the respective meanings given thereto in the CCPA; and “personal information” shall mean Customer Personal Data that constitutes “personal information” as defined in and that is subject to the State Privacy Laws.

2. The business purposes and services for which Isochronic is Processing personal information are for Isochronic to provide the Services to and on behalf of Customer as set forth in the Agreement, as described in more detail in Annex 1 (Data Processing Details) to the DPA.

3. It is the Parties’ intent that with respect to any personal information, Isochronic is a service provider. Isochronic (a) acknowledges that personal information is disclosed by Customer only for limited and specific purposes described in the Agreement; (b) shall comply with applicable obligations under the State Privacy Laws and shall provide the same level of privacy protection to personal information as is required by the State Privacy Laws; (c) agrees that Customer has the right to take reasonable and appropriate steps under and subject to Section 9 (Audits) of the DPA to help ensure that Isochronic’s use of personal information is consistent with Customer’s obligations under the State Privacy Laws; (d) shall notify Customer in writing of any determination made by Isochronic that it can no longer meet its obligations under the State Privacy Laws; and (e) agrees that Customer has the right, upon notice, including pursuant to the preceding clause, to take reasonable and appropriate steps to stop and remediate unauthorized use of personal information.

4. Isochronic shall not (a) sell or share any personal information; (b) retain, use or disclose any personal information for any purpose other than for the business purposes specified in the Agreement, including retaining, using, or disclosing the personal information for a commercial purpose other than the business purpose specified in the Agreement, or as otherwise permitted by State Privacy Laws; (c) retain, use or disclose the personal information outside of the direct business relationship between Isochronic and Customer; or (d) combine personal information received pursuant to the Agreement with personal information (i) received from or on behalf of another person, or (ii) collected from Isochronic’s own interaction with any consumer to whom such personal information pertains except as and to the extent necessary as a part of Isochronic’s provision of the Services. Isochronic hereby certifies that it understands its obligations under this Section 4 and will comply with them.

5. Isochronic agrees that Customer may conduct audits, in accordance with Section 9 of the DPA, to help ensure that Isochronic’s use of personal information is consistent with Isochronic’s obligations under the State Privacy Laws.

Annex 4

Security Measures

As from the Effective Date, Isochronic will implement and maintain the Security Measures as set out in this Annex 4.

1. Organizational management and staff responsible for the development, implementation and maintenance of Isochronic’s information security program.

2. Audit and risk assessment procedures for the purposes of periodic review and assessment of risks to Isochronic’s organization, monitoring and maintaining compliance with Isochronic’s policies and procedures, and reporting the condition of its information security and compliance to internal senior management.

3. Data security controls which include at a minimum logical segregation of data, restricted (e.g., role-based) access and monitoring, and utilization of commercially available and industry standard encryption technologies for Customer Personal Data.

4. Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.

5. Password controls designed to manage and control password strength, expiration and usage.

6. System audit or event logging and related monitoring procedures to proactively record user access and system activity.

7. Physical and environmental security of production resources relevant to the Services is maintained by the relevant Sub-Processor(s) (and their vendors) engaged from time-to-time by Isochronic to host those resources. Isochronic takes steps to ensure that such Sub‑Processors provide appropriate assurances and certifications that evidence such physical and environmental security – including security of data center, server room facilities and other areas containing Customer Personal Data designed to:

1. protect information assets from unauthorized physical access,

2. manage, monitor and log movement into and out of Sub-Processor facilities, and

3. guard against environmental hazards such as heat, fire and water damage.

8. Operational procedures and controls to provide for configuration, monitoring and maintenance of technology and information systems, including secure disposal of systems and media to render all information or data contained therein as undecipherable or unrecoverable prior to final disposal or release from Isochronic’s possession.

9. Change management procedures and tracking mechanisms designed to test, approve and monitor all material changes to Isochronic’s technology and information assets.

10. Incident management procedures designed to allow Isochronic to investigate, respond to, mitigate and notify of events related to Isochronic’s technology and information assets.

11. Network security controls that provide for the use of enterprise firewalls and intrusion detection systems designed to protect systems from intrusion and limit the scope of any successful attack.

12. Vulnerability assessment and threat protection technologies and scheduled monitoring procedures designed to identify, assess, mitigate and protect against identified security threats, viruses and other malicious code.

13. Business resiliency/continuity and disaster recovery procedures designed to maintain service and/or recovery from foreseeable emergency situations or disasters.

Isochronic may freely update or modify these Security Measures from time to time provided that such updates and modifications do not materially decrease the overall security of Services and/or relevant Customer Personal Data.